TERMS AND CONDITIONS

M.P. MORAN & SONS LIMITED

THESE TERMS

These are the terms and conditions on which we supply products, whether these are goods or services.

If you are a consumer customer, the terms as set out in section A will apply to you and if you are a business customer, the terms as set out in section B will apply to you.

Please read these terms carefully before you submit your order to us.  These terms tell you who we are, how we will provide products to you, how you and we may change or cancel the contract, what to do if there is a problem and other relevant information.  If you think there is a mistake in these terms, please contact us to discuss.

INFORMATION ABOUT US  

We are M.P. Moran & Sons Limited, a company registered in England and Wales with registration number 01218121 and trading as MP Moran.  Our registered office is at 293/301 Kilburn High Road, London NW6 7JR and our VAT number is GB 241-424-105.

HOW TO CONTACT US AND HOW WE CONTACT YOU

You can contact us by telephoning our Sales Team on 01923 831 690 or by writing to us at sales@mpmoran.co.uk or 293/301 Kilburn High Road, London NW6 7JR.

For Accounts enquiries you can telephone our Accounts Team on 020 7644 9052  or by writing to us at  accounts@mpmoran.co.uk

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.  

When we use the word “writing” or “written” in these terms, this includes emails. 

WHERE WE SELL AND DELIVER PRODUCTS TO

We only sell to the UK. Unfortunately, we do not accept orders from addresses outside the UK or the Channel Islands. 

Delivery restrictions. Please note that we may not be able to deliver all products to all geographical locations within the UK. To find out more please see the delivery restrictions section https://www.mpmoran.co.uk/delivery-information.  Our website requires you to enter the postcode of the delivery address to verify whether we deliver to your area.  If you change the delivery address during the checkout process and a delivery restriction applies to such updated delivery address, we will not be able to accept your order.

A. CONSUMER TERMS AND CONDITIONS

This section A only applies to you if you are a consumer customer, which means a customer who is an individual and who buys the products other than for business purposes.  Please note that you must be at least 18 years of age to order products through our website (www.mpmoran.co.uk) or buy products in store.

You should read these terms carefully as they contain contractual obligations and your attention is particularly drawn to the provisions of clause 1.5 and clause 10.

1 OUR CONTRACT WITH YOU

1.1 Quotations.  You can obtain a free quotation from us by completing our online enquiry form https://www.mpmoran.co.uk/get-a-quote or by providing us with the relevant details in-store or by phone 01923 831 690.  We will assign a quotation number to your quotation and tell you what it is when we provide you with your quotation.  Any quotation given by us is not an offer to sell products to you and is only valid for a period of up to 28 days from its date of issue. Your order will be an offer to us to buy the products.

1.2 How we will accept your order. Our acceptance of your order will take place:

1.2.1  if you have placed an order for the products online via our website www.mpmoran.co.uk or by phone when we email you to accept the order; or

1.2.2  if you have placed an order in store, when we tell you that we are able to provide you with the product;

a contract will come into existence between you and us at that point.

1.3 If we cannot accept your order.  If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product and refund any monies received from you prior to acceptance of your order by us. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

1.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

1.5 Scheduling installation and further work.  We recommend that you do not schedule any installation work or any further work which is dependent on the products being installed until the products have been delivered to you and you have had time to check them.

2 OUR PRODUCTS

2.1 Products may vary slightly from their images. The images of the products in our brochure or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.  The relevant product description provides you with more information about the product’s colour, dimensions (where applicable) and any other important information about the product.

2.2 Natural products. Please note that products made from natural materials may have some colour variations for which we accept no liability to the extent this is permitted by law.

2.3 Product packaging may vary. The packaging of the product may vary from that shown in images on our website or brochure.

2.4 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips online or by contacting us.

2.5 Health and safety. Some of our products if incorrectly used give rise to risks to health and safety. Information in respect of such products may be available on the product pages of our website www.mpmoran.co.uk or can be requested from us by writing to online@mpmoran.co.uk.Please ensure that such products are only used in accordance with such information.

3  YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the order you have placed, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the time of delivery or anything else which would be necessary as a result of your requested change.  We will ask you to confirm whether you wish to go ahead with the change before we proceed with it. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel the contract (see clause 7 - your right to cancel the contract).

4  OUR RIGHTS TO MAKE CHANGES

4.1 Minor changes to the products. We may change the products:

4.1.1  to reflect changes in relevant laws and regulatory requirements; and

4.1.2  to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

4.2 Minor changes to the order. We may, in certain circumstances, make changes to the packaging of the product, for example, if you have ordered a 10 litre pot of paint, we may substitute such 10 litre pot with two 5 litre pots of paint at no additional cost to you. 

4.3 More significant changes to the products and these terms. In addition we may make changes to these terms or more significant changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

5  PROVIDING THE PRODUCTS

5.1 Delivery and packaging costs.  If you order products:

5.1.1  online via our website, the costs of delivery and packaging will be displayed to you on our website; or

5.1.2  in store or by phone, the costs of delivery and packaging will be as told to you during the order process. 

Please note that the price of pallets will be refunded in accordance with clause 7.12 if the pallets are returned to us, carriage paid and in good condition within 30 days of delivery of the products.

5.2 When we will provide the products. 

5.2.1  If the products are not matched, cut, made to measure or mixed to your specifications, we will deliver them to you as soon as reasonably possible and we will contact you with an estimated delivery date, which will be within 7 days after the day on which we accept your order.

5.2.2  If the products are matched, cut, made to measure or mixed to your specifications, we will begin to match, cut, make or mix the products on the date set out in the order. Once we have completed the matching, cutting, making or mixing of the products to your specifications, we will deliver them to you as soon as reasonably possible and within 30 days after the day on which we accept your order, unless we have suspended your order for any of the reasons in clause 5.12.

5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

5.4 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 7.00am to 5.00pm on weekdays (excluding public holidays) and Saturdays between 8.00am and 1pm.

5.5 If you are not at home when the products are delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

5.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.2 will apply.

5.7 Bulk delivery. Bulk deliveries will only be made to the kerbside of the delivery address you have provided us with. You are responsible for ensuring that delivery can be made on the delivery date. If delivery cannot be made or no one is available to take delivery of the products, clause 5.6 shall apply.

5.8 Access for delivery.  You are responsible for ensuring that suitable access and roads exist to ensure that our delivery vehicles can deliver the products you. If you are not sure as to the suitability of the access or roads, please contact us in good time before the delivery date.  If the access or roads are not suitable, we will either (at our absolute discretion) (i) deliver the products to the nearest place, in the reasonable opinion of the driver of the delivery vehicle, the delivery vehicle can safely proceed and stop for delivery; or (ii) return the products to us in which case we will re-arrange delivery in accordance with clause 5.6.

5.9 When you become responsible for the products. The product will be your responsibility from the time we deliver the product to the address, kerbside of the address you gave us, the nearest place the delivery vehicle can safely proceed to and stop for delivery or you or a carrier organised by you collect it from us.

5.10 When you own the products. You own the products once we have received payment in full and you have signed the delivery note.

5.11 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. We will contact you to ask for this information or ask for it when we take your order. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.12 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product:

5.12.1  to deal with technical problems or make minor technical changes;

5.12.2  to update the product to reflect changes in relevant laws and regulatory requirements;

5.12.3  to make changes to the product as requested by you or notified by us to you (see clause 4); or

5.12.4  if our suppliers cannot supply us with the product within the timeframe, we have agreed with them.

5.13 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product.

5.14 Checking the products. On delivery, we recommend that you complete all necessary checks to ensure that the products are the products you intended to purchase and they are in accordance with your order before you use, install or incorporate them into any other products. In the unlikely event that the products do not confirm to these terms, please see clause 7.1.1. 

6  PRICE AND PAYMENT

6.1 Where to find the price for the product. The price of the product (which includes VAT) will be:

6.1.1  if you have placed an order for the products online, the price indicated on the order pages when you placed your order; or

6.1.2  if you have placed an order in store or by phone, the price set out in our price list in force at the date of your order unless we have agreed another price in writing.

We take all reasonable care to ensure to ensure that the price of the product advised to you is correct. However please see clause 6.3 for what happens if we discover an error in the price of the product you order.

6.2 We will pass on changes in the rate of VAT.  If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product (including delivery and packaging) in full before the change in the rate of VAT takes effect.

6.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

6.4 When you must pay and how you must pay.   

6.4.1  For products ordered online, we accept payment with Visa and Mastercard credit or debit card or via PayPal.  You must pay for the products at the time you place your order.

6.4.2  For products ordered in store, we accept payment in cash, by cheque or with Visa and Mastercard credit or debit card. You must pay for the products at the time we accept your order unless we offer payment on delivery to postcodes in our local delivery zone. Please refer to the linked delivery area map. https://www.mpmoran.co.uk/media/files/postcode-delivery-map-london.pdf 

6.4.3  For products ordered by phone, we accept payment in cash, by cheque or with Visa and Mastercard credit or debit card on delivery.  You must pay on delivery or before delivery with Pay2Sender or bank transfer.

6.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

6.6 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

7  YOUR RIGHT TO CANCEL

7.1 You can always cancel your contract with us. Your rights when you cancel the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

7.1.1  If what you have bought is faulty or misdescribed you may have a legal right to cancel the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 9;

7.1.2  If you want to cancel the contract because of something we have done or have told you we are going to do, see clause 7.2;

7.1.3  If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products; or

7.1.4  In all other cases (if we are not at fault and there is no right to change your mind), see clauses 7.6 and 7.7.  

7.2 Cancelling the contract because of something we have done or are going to do. If you are cancelling a contract for a reason set out at 7.2.1 to 7.2.5 below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

7.2.1  we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 4);

7.2.2  we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;

7.2.3  there is a risk that supply of the products may be significantly delayed because of events outside our control;

7.2.4  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

7.2.5  you have a legal right to cancel the contract because of something we have done wrong.

7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products bought online or by phone you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

7.4 When you do not have the right to change your mind.  You do not have a right to change your mind in respect of:

7.4.1  products which are customised or made to your specific requirements and of non-standard specification such as paints we have matched to a colour sample you provided us with or timber, we have cut to your specific requirements;

7.4.2  products which are liable to deteriorate or expire rapidly in particular perishable products such as PIR Insulation boards, plaster-based products e.g. Multi finish and any cementitious products;

7.4.3  products which become mixed inseparably with other items after their delivery;

7.4.4  other products specifically mentioned on our website and your sales paperwork where we are unable to accept returns https://www.mpmoran.co.uk/returns-refunds and

7.4.5  services, once they have been completed, even if the cancellation period is still running.

7.5 How long do I have to change my mind?  How long you have depends on what you have ordered and how it is delivered. In respect of products:

7.5.1  which are goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless the goods are split into several deliveries over different days.  In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods; or

7.5.2  which are services, you have 14 days after the day we email you to confirm we accept your order.  However, once we have completed the services you cannot change your mind, even if the period is still running.  If you cancel after we have started the services, you must pay us for the services provided until the time you tell us that you have changed your mind.

7.6 Cancelling the contract after expiry of the cooling off period.  We may (in our absolute discretion) accept the return of certain products if you change your mind after the 14 day cooling off period has expired, but within 28 days of delivery of the products. Please note that we will not accept the return of the products set out in clause 7.4. 

7.7 Cancelling the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have no right to change your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

7.8 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

7.8.1  Phone. Call customer support on 01923 831 686. Please provide your name, home address, order number, details of your order, your phone number and email address.

7.8.2  Email. Email us at customersupport@mpmoran.co.uk.  Please provide your name, home address, order number, details of your order, your phone number and email address.  You may use the wording from clause 13.

7.8.3 By post. Simply write to us at MP Moran 293/301 Kilburn High Road London NW6 7JR. Please provide your name, home address, order number, details of your order, your phone number and email address.  You may use the wording from clause 13.

7.9 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the products in person to where you bought them, post them back to us at 1 Merchant Way, Watford, Hertfordshire WD25 8FA or (if they are not suitable for posting) allow us to collect them from you. Please call customer support on 01923 831 686 or email us at customersupport@mpmoran.co.uk for a return label or to arrange collection. You can also download the form yourself by using this link https://www.mpmoran.co.uk/media/files/Return_Request_Form_02.pdf. If you are exercising your right to change your mind you must send off the products within 14 days of telling us, you wish to end the contract.

7.10 When we will pay the costs of return. We will pay the costs of return:

7.10.1  if the products are faulty or misdescribed; or

7.10.2  if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

7.11 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, as set out in our stores or on our website.

7.12 How we will refund you. We will refund you the price you paid for the products including delivery and packaging costs, by the method you used for payment unless you have paid by cheque in which case we will refund the monies by bank transfer. However, we may make deductions from the price, as described below.

7.13 Deductions from refunds if you are exercising your right to change your mind

7.13.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

7.13.2  The maximum refund for delivery costs will be the costs of delivery costs by the least expensive delivery method we offer. For example, if we offer delivery of a product within 5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

7.13.3  Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

7.14 Deductions from refunds if we have accepted your request to return the products in accordance with clause 7.6. We may deduct from the refund any delivery costs, applicable re-stocking charges and reasonable compensation for the net costs we will incur as a result of you returning the products. 

7.15 When your refund will be made.  We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:

7.15.1  If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 7.9.

7.15.2  In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

8  OUR RIGHTS TO CANCEL

8.1   We may cancel the contract if you break it.  We may cancel the contract for a product at any time by writing to you if:

8.1.1  you do not make any payment to us when it is due;

8.1.2  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

8.1.3  you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

9  IF THERE IS A PROBLEM WITH THE PRODUCT

9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer support team at 01923 831 686 or write to us at customersupport@mpmoran.co.uk or 293/301 Kilburn High Road, London NW6 7JR.  Alternatively, please speak to one of our staff in store.  If your product is subject to a manufacturer’s guarantee, you may wish to contact the manufacturer directly. You will find the relevant details in the sales documents.

9.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

9.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer support on 01923 831 686 or email us at customersupport@mpmoran.co.uk for a return label or to arrange collection.

10  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2 Your responsibility. You are responsible for ensuring that a competent person carries out any installations of the products and such person has read any installation instructions provided to you by us and we shall not be liable for any damage caused to property resulting from a failure to comply with this provision. 

10.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

10.4 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

10.5 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, section B of these terms will apply and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11  HOW WE SUE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy https://www.mpmoran.co.uk/privacy-policy.  Please take the time to read it, as it includes important terms which apply to you.

12  OTHER IMPORTANT TERMS

12.1 We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

12.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

12.6 Which laws apply to this contract and where you may bring legal proceedings.  These terms are governed by the laws of England and you can bring legal proceedings in respect of the products in the English courts.  If you live in:

12.6.1  Wales you can bring legal proceedings in respect of the products in either the Welsh or English courts;

12.6.2  Scotland you can bring legal proceedings in respect of the products in either the Scottish or English courts; or

12.6.3  Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

13  MODEL CANCELLATION FORM

To M.P Moran & Sons Limited, for the attention of Customer Support by post to

293-301 Kilburn High Road, London NW6 7JR, Telephone: 01923 831 686 or by email to customersupport@mpmoran.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Reference [Order number]

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate